Free CMQ/OE Practice Test

1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and never because of any fundamental areas of the experiment. This is whats called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational aspects of which of those management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The knowledge management approach by which individuals add their knowledge to a common storehouse (such as a database) is actually a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools which are not a proprietary section of the methodology. Which of those outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache approach to business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers at a factory called Hawthorne Works in the early section of the last century. The study found that when workers know they’re being monitored during an experiment, the outcome of the experiment tend to be distinct from those achieved by workers involved in much the same experiment who’re unaware they are being monitored. Sometimes the main difference is positive, and often the main difference is negative, when workers know they’re being observed during an experiment, the final results tend to be skewed, and this has to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which many people have called a pyramid. At the bottom are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow believed that just isn’t possible for people to offer the goal of meeting their more impressive range needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The knowledge management approach by which individuals add their knowledge to a common storehouse (such as a database) is actually a codification strategy, or push strategy. Another answer option is all instruments or strategies commonly used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, could be used as part of the 5 Whys way of getting to the root of a problem. The diagram concept was created by Kaoru Ishikawa, and it is commonly used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is recognized as the Nine Boxes Model. It contains three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently found in the style of employee training programs.
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