Free CMQ/OE Practice Test

1. One impediment to contributing to effective change could be that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, instead of as a result of any fundamental areas of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational elements of which of those management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The ability management approach in which individuals add their knowledge to some common storehouse (for instance a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it uses many tools that are not an exclusive part of the methodology. Which of those outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache procedure for business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers at a factory called Hawthorne Works noisy . part of the 20th century. The research found out that when workers know they’re being monitored in an experiment, the results in the experiment usually are unique of those achieved by workers enjoying a similar experiment who will be unaware that they’re being monitored. Sometimes the real difference is positive, and quite often the real difference is negative, but when workers know they’re being observed in an experiment, the final results are often skewed, which should be taken into account.

2. B: Hr management. Abraham Maslow’s theories are foundational towards the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which many individuals have referred to as a pyramid. At the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow belief that no one is able for individuals to achieve the purpose of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach in which individuals add their knowledge to some common storehouse (for instance a database) works as a codification strategy, or push strategy. Another answer options all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also referred to as a fishbone diagram, can be included in the Five Whys strategy for addressing the foundation of the problem. The diagram concept originated by Kaoru Ishikawa, and it is popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache procedure for business processes is recognized as the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in the design of employee training programs.
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