Free CMQ/OE Practice Test

1. One impediment to bringing about effective change is the subjects being studied may intentionally or unintentionally change their behavior since they’re aware they’re being monitored, rather than on account of any fundamental areas of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with Practice Questions

2. The theories of Abraham Maslow are foundational portions of which of those management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The ability management approach by which individuals add their knowledge to a common storehouse (say for example a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools that are not a proprietary area of the methodology. Which of those outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name emanates from studies of workers at the factory called Hawthorne Works in the early area of the twentieth century. The research discovered that when workers know they’re being monitored during an experiment, the outcomes with the experiment are usually diverse from those achieved by workers enjoying much the same experiment that are unaware actually being monitored. Sometimes the real difference is positive, and often the real difference is negative, however when workers know they’re being observed during an experiment, the outcomes are often skewed, which must be considered.

2. B: Hr management. Abraham Maslow’s theories are foundational for the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by a hierarchy of needs, which many individuals have described as a pyramid. In the bottom are the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that no one is able for folks to achieve the objective of meeting their advanced needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The ability management approach by which individuals add their knowledge to a common storehouse (say for example a database) can be described as codification strategy, or push strategy. Another answer options all instruments or strategies frequently used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also known as a fishbone diagram, would be used as part of the Five Whys way of progressing to the root of your problem. The diagram concept originated by Kaoru Ishikawa, and it’s also frequently used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently utilized in design for employee training programs.
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