Free CMQ/OE Practice Test

1. One impediment to leading to effective change would be that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, and never on account of any fundamental elements of the experiment. This is what’s called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational aspects of which of these management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The information management approach where individuals add their knowledge to some common storehouse (for instance a database) is known as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), it also uses many tools that aren’t an exclusive section of the methodology. Which of these outside tools commonly employed in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache way of business processes is known as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name originates from studies of workers with a factory called Hawthorne Works in the early section of the last century. Case study found out that when workers know they’re being monitored during an experiment, the final results with the experiment are generally diverse from those achieved by workers enjoying the same experiment that are unaware that they’re being monitored. Sometimes the difference is positive, and often the difference is negative, however when workers know they’re being observed during an experiment, the outcomes are often skewed, and this must be taken into consideration.

2. B: Hr management. Abraham Maslow’s theories are foundational for the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated with a hierarchy of needs, which a lot of people have referred to as a pyramid. At the end include the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that just isn’t possible for those to achieve the purpose of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The information management approach where individuals add their knowledge to some common storehouse (for instance a database) is known as a codification strategy, or push strategy. One other answer choices are all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, also called a fishbone diagram, could be included in the Five Whys strategy for progressing to the main of your problem. The diagram concept was developed by Kaoru Ishikawa, and it is widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache way of business processes is known as the Nine Boxes Model. It includes three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in the design of employee training programs.
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