Free CMQ/OE Practice Test

1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior due to the fact they’re aware they’re being monitored, and not as a result of any fundamental elements of the experiment. This is what’s called the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational components of which of those management styles?

Scientific management
Human relations management
Management by objective
Management by results

3. The data management approach in which individuals add their knowledge to some common storehouse (say for example a database) can be described as:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools which are not an exclusive part of the methodology. Which of those outside tools commonly doing work in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache approach to business processes is called the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name arises from studies of workers in a factory called Hawthorne Works noisy . part of the twentieth century. Case study found that when workers know they’re being monitored during an experiment, the outcomes with the experiment usually are unique of those achieved by workers taking part in the same experiment who’re unaware they are being monitored. Sometimes the real difference is positive, and frequently the real difference is negative, but when workers know they’re being observed during an experiment, the outcomes are often skewed, and also this have to be considered.

2. B: Human relations management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by the hierarchy of needs, which lots of people have described as a pyramid. Towards the bottom will be the most basic physical needs, then safety, then love/belonging, then esteem, with self-actualization at the top. Maslow believed that it’s impossible for folks to get the goal of meeting their higher-level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach in which individuals add their knowledge to some common storehouse (say for example a database) can be described as codification strategy, or push strategy. Another answer option is all instruments or strategies widely used in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, will be used as part of the Five Whys way of getting to the main of the problem. The diagram concept was made by Kaoru Ishikawa, in fact it is widely used for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache approach to business processes is called the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually used in design for employee training programs.
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