Free CMQ/OE Practice Test

1. One impediment to causing effective change is that the subjects being studied may intentionally or unintentionally change their behavior simply because they’re aware they’re being monitored, rather than as a result of any fundamental elements of the experiment. This is known as the:

Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions

2. The theories of Abraham Maslow are foundational portions of which of such management styles?

Scientific management
Hr management
Management by objective
Management by results

3. The data management approach where individuals add their knowledge into a common storehouse (for instance a database) works as a:

Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy

4. Six Sigma has five phases (DMAIC), just about all uses many tools which aren’t an exclusive section of the methodology. Which of such outside tools commonly utilized in Six Sigma would utilize an Ishikawa diagram?

TRIZ
Taguchi methods
Five Whys
Quality Function Deployment

5. The Rummler-Brache method of business processes is recognized as the:

Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers

1. A: Hawthorne effect. The name comes from studies of workers at a factory called Hawthorne Works in early section of the twentieth century. Case study found that when workers know they’re being monitored during an experiment, the final results with the experiment are usually diverse from those achieved by workers taking part in a similar experiment who will be unaware they are being monitored. Sometimes the main difference is positive, and sometimes the main difference is negative, when workers know they’re being observed during an experiment, the final results are often skewed, and also this has to be considered.

2. B: Hr management. Abraham Maslow’s theories are foundational to the human relations management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which lots of people have called a pyramid. In the bottom are the simplest physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow considered that fat loss for folks to achieve the goal of meeting their higher level needs if their lower level needs aren’t already being met.

3. C: Codification strategy. The data management approach where individuals add their knowledge into a common storehouse (for instance a database) works as a codification strategy, or push strategy. The opposite answer choices all instruments or strategies popular in knowledge management.

4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, can be used as part of the Five Whys method of dealing with the foundation of the problem. The diagram concept originated by Kaoru Ishikawa, and it’s also popular for product design and defect prevention purposes.

5. B: Nine Boxes Model. The Rummler-Brache method of business processes is recognized as the Nine Boxes Model. It is made up of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is frequently utilized in design for employee training programs.
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