Free CMQ/OE Practice Test
1. One impediment to leading to effective change is that the subjects being studied may intentionally or unintentionally change their behavior mainly because they’re aware they’re being monitored, and never because of any fundamental facets of the experiment. This is called the:
Hawthorne effect
Heisenberg uncertainty principle
Ramsey factor
Godfrey ambivalence scale
CMQ/OE Exam Study Guide with more experience Questions
2. The theories of Abraham Maslow are foundational elements of which of the management styles?
Scientific management
Hr management
Management by objective
Management by results
3. The knowledge management approach in which individuals add their knowledge to some common storehouse (for instance a database) is actually a:
Communities of practice strategy
Best practice transfer strategy
Codification strategy
Knowledge mapping strategy
4. Six Sigma has five phases (DMAIC), it uses many tools that are not an exclusive the main methodology. Which of the outside tools commonly used in Six Sigma would utilize an Ishikawa diagram?
TRIZ
Taguchi methods
Five Whys
Quality Function Deployment
5. The Rummler-Brache method of business processes is termed the:
Theory of Constraints Model
Nine Boxes Model
Interoperability Model
Seven Circles Model
Answers
1. A: Hawthorne effect. The name emanates from studies of workers with a factory called Hawthorne Works in the early the main last century. The analysis learned that when workers know they’re being monitored during an experiment, the outcome with the experiment tend to be diverse from those achieved by workers taking part in the same experiment who will be unaware actually being monitored. Sometimes the gap is positive, and quite often the gap is negative, however, if workers know they’re being observed during an experiment, the results tend to be skewed, this also should be looked at.
2. B: Hr management. Abraham Maslow’s theories are foundational to the hr management style. In Maslow’s 1954 book Motivation and Personality, he proposed that humans are motivated by way of a hierarchy of needs, which a lot of people have identified as a pyramid. At the end would be the most rudimentry physical needs, then safety, then love/belonging, then esteem, with self-actualization towards the top. Maslow belief that it’s impossible for folks to own goal of meeting their higher-level needs if their lower level needs aren’t already being met.
3. C: Codification strategy. The knowledge management approach in which individuals add their knowledge to some common storehouse (for instance a database) is actually a codification strategy, or push strategy. One other answer options all instruments or strategies frequently used in knowledge management.
4. C: Five Whys. An Ishikawa diagram, often known as a fishbone diagram, could be included in the 5 Whys way of getting to the main of the problem. The diagram concept originated by Kaoru Ishikawa, which is frequently used for product design and defect prevention purposes.
5. B: Nine Boxes Model. The Rummler-Brache method of business processes is termed the Nine Boxes Model. It consists of three levels: Organization, Process, and Performer. Each level has three sections: Goals, Design, and Management. The Nine Boxes Model is usually found in design for employee training programs.
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